Policy and Procedures effective as of August 24, 2015
Jodi’s Nail Spa desires to create a safe and relaxing environment. Specific policies and procedures may be implemented that are non-negotiable; so that my clients can be assured that they are treated fairly and respectfully.
Appointments: Jodi’s Nail Spa is not a “walk-in" salon”. I operate off of booked appointments. That's not to say you will never get a same day appointment, but I strongly encourage you to book in advance.
Late and NO Show Policy: Please do not schedule appointments you cannot keep. You must notify me a minimum of 24 hours in advance prior to your scheduled appointment time if you need to cancel your appointment.
Late Cancellation/No Show Policy is as follows: If you cancel in less than 24 hours for your appointment, the cancellation fee is 50% of your scheduled service up to $25 dollars.
I do realize that circumstances arise beyond our control. For that reason, it is Jodi’s Nail Spa’s policy to give each client a "second chance" the first time an appointment is cancelled with less than 24 hours notice. However, the second time a client cancels with less than 24 hours notice or is a "No Call No Show"; I must charge the Late Cancellation Fee for the missed appointment. The charge will be added in addition to your next service.
Running Late: Clients that are on time are priority. If you run more than 15 minutes late, please contact me, you may be asked to reschedule.
New policy effective January 1, 2018 for New Clients
Any new client that does not cancel an appointment (less than 24h prior), will not be able to rebook any appointment with me. All new clients are required to pay a deposit of 50% of their service prior to their appointment. Payments are to be made by etransfer, and the amount will be deducted from their service. Payments may be made to firstname.lastname@example.org